Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit this website (www.kioskproapp.com) or use our Kiosk Pro apps.

What Information We Collect

When you visit this website, we automatically collect certain information about your device, including information about your web browser and time zone. As you browse this site, we also collect information about the individual web pages that you view, what websites or search terms referred you, and information about how you interact with the site. We refer to the information referenced above collectively as device information.

Device information is collected and stored using cookies (data files that are placed on your device or computer) and page tags (also known as web beacons or gif tags, a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed).

For analytics reporting, we anonymize IP addresses and do not pass any other personal data through cookies. We do not currently alter our site’s data collection and use practices when we see a Do Not Track signal from your browser. For more information about cookies and how to disable or delete them, visit whatarecookies.com.

We maintain an email list of customers who would like to receive notifications when the app updates - you can sign up for this list, modify your subscription preferences, or unsubscribe here.

When you request support or purchase software directly from us, we collect certain information from you, which may include your name, IP address, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information collectively as customer information.

Kiosk Pro does not collect specific information about how you are using the app, nor what your visitors do within the app.  As a part of our commitment to providing a stable app experience, we use the Crashlytics reporting framework to return iOS crash reports and data on the percentage of user sessions that end in a crash. Crash reports describe the conditions under which the application terminated, in most cases including a complete backtrace for each executing thread. They do not contain specific information about your content or visitor sessions (for example, URLs being shown within the app). As this reporting does include a randomized identifier, if you are in the EU, this reporting is disabled by default, but it can be disabled by any user in the app's settings.

If you are using our Remote Management Server, information about user sessions, including navigation history and screenshots, may be sent to the remote management server - these usage analytics can be disabled in the app's settings if needed. We do not access this data except as needed to provide support.

The only time we need specific information about how you are using the app is if you report a problem and we request troubleshooting logs. In this case, you have to manually turn this logging on and send it to us - nothing is done automatically or without explicit consent.

If you've opted in to share usage data when you are setting up your iPad and are running iOS 8 or later, Apple collects basic use metrics and shares that user data with third-party developers like us. This data is grouped and anonymous and allows us to look at high-level use statistics like how many app sessions we have in a country on a specific date.

How We Use Your Information

We use the device information that we collect to improve and optimize our website - for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns.

We use the customer information that we collect to:

We use crash reporting and other troubleshooting and usage data to improve the performance and stability of our apps.

Sharing Your Information

We share your information with third parties to help us meet the goals described above.

For example, we use Google Analytics to help us understand how our customers use our site. We also use Crashlytics (by Fabric, which is owned by Google) to power our crash reporting. You can read more about how Google uses your information here. You can also opt-out of Google Analytics here and disable crash reporting through Crashlytics in the app's settings.

We use HelpScout to provide direct support to customers in response to requests - you can read more about how HelpScout uses your information here. HelpScout may use Customer Information to look up and store additional public data, received from a third party partner named FullContact, in order to create a more complete customer profile. This additional data may be claimed, edited or discarded from their systems by following this link and is subject to their Privacy Policy.

We use MailChimp to send our email newsletter - you can read more about how MailChimp uses your information here. You can opt out of any data analytics MailChimp offers by emailing them here.

We use Shopify to power our online store, iPadKiosks.com - you can read more about how Shopify uses your information here.

We also share information with certain software partners, specifically Webydo, which powers our My Kiosk Pro design studio, and KioWare, which creates and hosts our remote management server software. Webydo's terms and privacy policy are available here. KioWare's privacy policy is available here.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. In the case of a merger, acquisition, divestiture, or similar transaction, your personal data may be transferred.

Finally, after purchase, you may be included on our public list of clients unless you let us know that you would prefer to opt out.

Data Retention

We use the information outlined above in order to improve our apps, provide support, fulfill purchases, or otherwise to pursue the legitimate business interests listed above.

When you request support or make a purchase, we will maintain your customer information for our records unless and until you ask us to delete this information.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. In addition, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Age of Consent

By using this site and/or our apps, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and/or our apps.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us.